I’m about to have a baby, I just want a car that works.” How can a car have so many engine rebuilds in such a short period? No explanation is ever offered, and I’m just expected to put up with it, like it’s normal. She says: “I think we have been more than patient, but Nissan and the dealer don’t appear to know what they are doing. Just before Christmas Keogh had to take the car back to the dealer again, and says she was left in tears after being informed that it would require another engine rebuild – just three weeks before she was due to give birth. It was finally returned, only for the problem to re-emerge just weeks later. This time Nissan staff diagnosed that the Qashqai needed a whole new engine, meaning her car was off the road for almost a month while one was sourced and fitted. Thinking she’d just been unlucky, she was dismayed when the noise resurfaced a couple of months later. Under warranty, Nissan replaced the timing chain – a vital piece on the engine that should last a car’s lifetime, but will damage most engines if it fails. Keogh’s problems started 10 months after she picked up the vehicle, when a strange noise starting coming from the engine.
She says she has got to the point that she no longer has any trust in the car – and fears having to drive her new baby in it. Keogh, who works as a nanny and is almost nine months pregnant, says she has been without her Qashqai for several months in total, while her local Nissan dealer, Glyn Hopkin, has tried to sort out the repeated problems.
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